Floor Product customers can order Samples products by performing the following steps:
1. Click Sample Orders Entry button to display the Samples Order Entry window. The Samples Order Entry window is opened in a new browser window, separate from the main browser window for Customers Online.
2. Enter the required information of Purchase Order Number, Sold-To Branch location, Ship-To Name, Contact Name, Address Line 1, City, State/Province, Postal Code, Country, and Carrier.
3. Click START. Customers Online displays the Product Family and Size selection page. Select the Product Family and Size, then click on RETRIEVE ITEMS to list the samples material to order.
4. You can enter individual quantities next to the materials you want to order. The ORDER FULL SET button is displayed when more than one samples material exists for the selected Product Family and Size. When you enter a quantity next to this button and then click on ORDER FULL SET, the quantity you entered is placed in the Quantity area for each material.
5. When you click on RESET QUANTITIES, all of the material quantities are removed from the page.
6. When you have completed entering quantities for the selected Product Family and Size, click on UPDATE ORDER to save the information until you are ready to review and complete the order.
7. You can continue to enter samples information by selecting different Product Family and Size combinations.
8. When you are ready to complete the order, click on REVIEW ORDER. This button only appears when at least one material quantity has been saved using UPDATE ORDER. You can click on the review button at any time during the order process to quickly review what samples have been saved.
9. When the information is displayed to review, you have several options on how to proceed. You can click on ADD ITEMS to return to the Product Family and Size page to add more materials. You can click on SAVE to create an order in the Armstrong system. Finally, if you decide you do NOT want to place the order, you can click on EXIT WITHOUT SAVE, which will discard the order and close the Samples Order Entry window.
10. When you click on SAVE, one of two pages is displayed next. If the Armstrong system found any errors with the order information (e.g., invalid address), a message page is displayed informing you of the problem. You can then click on BACK to return to the review page to correct the error. When no errors are found, the Completed Order page is displayed showing the new Armstrong Order Number created, along with the order information. Each material on the new order also displays the Ship Date. At this point, simply close this browser window to return to the main Customers Online window.